iTrustCapital Sign In — Manage Bitcoin, Ethereum & Gold

Quick overview

iTrustCapital provides a platform that allows investors to hold alternative assets inside retirement accounts, including Bitcoin, Ethereum, and physical gold (via gold trust products). Signing in is the gateway to viewing your portfolio, placing buy/sell orders, checking account documents, and managing funding and withdrawals.

This guide explains how to sign in safely, how to navigate the core management tasks for Bitcoin, Ethereum, and Gold, and how to troubleshoot common sign-in problems.

How to sign in (step-by-step)

1. Open the official website: Use your browser and visit the official iTrustCapital sign-in page. Always confirm the URL starts with https:// and uses the correct domain.
2. Enter your email or username: Type the email address you used to register. Some accounts may use a username — use whichever credential you set up originally.
3. Enter your password: Input your password exactly. If you use a password manager, allow it to fill the field for you to avoid typing mistakes.
4. Complete two-factor authentication (2FA) if enabled: If your account requires 2FA, you’ll be prompted for the code from your authenticator app or SMS (if you opted for SMS). Enter the 6-digit code within the time window.
5. Access your dashboard: After a successful sign-in (and successful 2FA), you’ll be taken to your account dashboard where you can view balances, recent activity, and open positions.

Sign-in security & best practices

Keeps your account safe — especially when managing high-value assets like Bitcoin, Ethereum, and Gold — by following these essential practices:

• Enable two-factor authentication (2FA). Use an authenticator app (e.g., Google Authenticator, Authy) rather than SMS when possible for stronger security.
• Use a unique, strong password. Long passphrases (12+ characters) with mixed character types are best. Never reuse passwords across financial services.
• Enable email alerts. Receive notifications for logins, withdrawals, or large transactions to spot suspicious activity early.
• Watch out for phishing. Never follow links from unsolicited messages. Type the site URL manually or use bookmarks to access the sign-in page.
• Keep software updated. Use an up-to-date browser and operating system, and keep your device free from malware.

What you can do after signing in — manage Bitcoin, Ethereum & Gold

1. View portfolio & balances

Immediately after signing in you’ll see your portfolio overview. Balances for Bitcoin, Ethereum, and any gold-tracking holdings are typically shown both as individual line items and as part of your overall account value. Look for:

• Current balance by asset (BTC, ETH, Gold product)
• Recent buy and sell activity
• Account value in your account currency (usually USD)

2. Buy or sell crypto

iTrustCapital supports placing buy and sell orders for supported assets inside eligible account types (e.g., Traditional/Roth IRA, SEP). The interface usually allows you to:

• Choose the asset and order size (dollar amount or asset unit)
• See estimated fees and execution window
• Confirm and submit the trade

Remember that cryptocurrency trades may be executed during market windows and may not be instant; check the platform’s trade execution policies and order confirmations.

3. Manage your gold exposure

Gold on custodial platforms is often represented by a gold trust product or gold-backed instrument rather than physical delivery. Inside the dashboard you can:

• View your gold holdings and ownership units
• Buy additional gold units or sell existing units
• Download documentation showing the custodian and holdings

4. Funding & withdrawals

To buy assets you’ll need funding options set up. Typical flows include:

• Linking a bank account for ACH transfers
• Initiating an external transfer or Rollover (for retirement accounts)
• Requesting withdrawals or distributions (subject to account type rules and tax/penalty considerations)

5. Account statements & tax documents

Use the dashboard to access monthly/annual statements, realized gains/losses reports, and any tax documents the platform provides (e.g., 1099-like forms where applicable). For retirement accounts, make sure you understand the distribution rules and required minimum distributions (RMDs) for applicable account types.

How trade execution usually works (what to expect)

Platforms that offer crypto inside retirement accounts often act with an execution model that balances security, custody, and regulatory compliance. Key points to keep in mind:

• Execution windows: Some operators batch or execute trades during set windows rather than performing ad-hoc instantaneous trades. Check the platform’s trade timing details during order placement.
• Fees & spreads: Trades may include fees or spreads; review the fee disclosure before confirming. Fees vary by asset and account type.
• Settlement: Settlement times can vary depending on the asset and custodian processes. Crypto trades may have different settlement dynamics than traditional securities.

Always review the confirmation screen carefully before submitting a trade. Keep records of confirmations for your personal accounting and tax reporting.

Troubleshooting sign-in problems

Can’t remember password

Use the "Forgot password" link on the sign-in page. This typically emails a reset link to your registered email. If you no longer control that email address, contact support and be prepared to verify identity with documentation.

2FA issues (lost phone or authenticator)

If you lose access to your authenticator device, the common recovery routes are:

• Use backup recovery codes (if you saved them when enabling 2FA)
• Use a previously logged-in device (if still signed in) to update 2FA settings
• Contact support and follow account recovery procedures — expect identity verification steps

Account locked or suspicious activity

If you receive messages about suspicious activity or your account is locked, do not share credentials or codes over email or messages. Contact official support via the platform’s verified support page. Change passwords and enable 2FA after regaining access.

Sign-in error: "Unrecognized device"

Some platforms flag sign-ins from new devices or locations. Confirm the device and location, complete any verification prompts (email code or 2FA), and add the device to a trusted list if offered.

Privacy, custody & security details to look for

When managing Bitcoin, Ethereum, and Gold in any custodial platform, verify:

• Custody arrangements: Who holds the underlying asset? Is it a licensed custodian or trust? The details should be clearly disclosed in the platform’s documentation.
• Insurance coverage: Some custodians provide insurance for custody losses, while others do not. Understand the limits and scope of any insurance policy.
• Regulatory compliance: Check that the platform adheres to applicable regulations for retirement accounts and financial custody.
• Account protections: Look for encryption of sensitive data, SOC reports, or other third-party attestations where available.

Frequently asked questions (FAQs)

Next steps & resources

If you already have an account — sign in through the official sign-in page and enable 2FA if you haven’t done so. If you’re new to the platform, take time to review sign-up documentation and the fee schedule, and consider consulting a financial advisor if you’re moving retirement funds.

Want a printable checklist? Copy the following checklist into a note before signing in: